Return Merchandise Authorization (RMA)
To return a product for service please get a ticket.
Micronet/Fantom Drives Service Policy
MicroNet Technology is 100% committed to customer satisfaction. We will repair or replace defective items in accordance with the policies below.
Returning your Product:
No Product may be returned directly to Micronet without first contacting Micronet for a Return Material Authorization ("RMA") number. If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense. Authorized returns are to be shipped prepaid and insured to the address on the RMA in an approved shipping container Your original box and packaging materials should be kept for storing or shipping your Product.
A Return Material Authorization (RMA) number is required for every return shipment to Micronet. The applied Return Material Authorization number on the shipment must match the correct amount of units, model type and serial numbers.
Products shipped to Micronet for service MUST be shipped in Micronet approved packaging (described below)
The RMA Number must be clearly visible on the box. Micronet support will provide you with an address label including RMA number.
Use a traceable carrier that can provide a proof of delivery, such as Federal Express or UPS.
Return Material Authorization numbers are valid for 20 days from date of issue.
Package your Micronet/Fantom Drives product and power supply inside a shipping carton with packaging material that fully protect the hardware. Do not send in anything else unless instructed by Micronet’s RMA Department- Items not requested may not be returned.
ALL WARRANTY CLAIMS ARE VOIDED IF A PRODUCT IS RECEIVED UNDER ANY OF THE FOLLOWING CONDITIONS:
Hard Disk Drive mechanisms are extremely delicate devices, and excessive shock can damage the drive and render any data on the drive unreadable. It is in everyone's best interests if you ensure that your drive is safely packed. Micronet's warranty terms require the unit to be shipped in its original packaging, or in a package that provides the product with a degree of protection equivalent to that of the original packaging.
Items shipped with insufficient packaging will void the item's warranty, and may be rejected for service.
This policy is for our protection as well as yours. For maximum protection we recommend that you ship the item inside any brown box or master carton that the drive was originally shipped in. If the original packaging is unavailable, use a box large enough to accommodate the drive and power supply with room to spare on all sides. For packing material we will accept Styrofoam and "monkey breath", but bubble wrap is by far the preferred medium. The Micronet disk must be tightly buffered and must not be able to move inside the box. We will not accept any drive sent with insufficient packaging.
Each of the following are examples of insufficient packing that we have seen: Manila envelopes and/or padded envelopes, packing peanuts, popcorn and non-corrugated cardboard boxes (such as a software box).
Micronet holds no responsibility for customer data, and depending on the nature of your problem there is a chance that your data will be not returned to you following the completion of your service. While we take no proactive steps to delete or otherwise damage your data, there are risk factors in the RMA process (including transporting the drive to and from our warehouse), and as such we cannot accept any responsibility for your data. If you still have access to your drive you should back up any vital data from that drive prior to sending it to us. If you do not have access to your data you may want to consider contacting a professional data recovery firm.
Shipping Policy and Charges
The cost of sending a drive to Micronet for warranty service (also known as the return shipping cost), is paid by the customer. Micronet will pay for the return shipment if the return address is located in the United States of America. Micronet will refuse any collect payment shipment. If upon arrival your products are out of warranty, we will inform you of your options, as follows:
International (Outside the United States) Brokerage and Insurance:
Due to recent changes in shipping rules and regulations we must assess a surcharge for shipping outside the United States of America. The charge varies based on destination country, so please inquire with Micronet support as to the surcharge amount prior to sending your product for service. The surcharge for shipments to Canada is $35USD. This charge covers brokerage and insurance on the return shipment. If you have an alternate stateside address or a shipping account you would like us to use we will gladly accommodate.